From the signing of the contract, we provide customers with comprehensive services such as technical preparation, production and manufacturing, product transportation, unpacking acceptance, accessory supply, on-site installation, performance debugging, personnel training, and so on.
The company solemnly promises that the purification equipment provided by the company ensures advanced technology, reliable quality, performance standards, and timely delivery. And implement regular visits for lifelong service.
Provide timely and accurate technical data.
The company adopts a sales engineer responsibility system, and is equipped with service personnel to ensure that on-site feedback on quality information is replied within 24 hours; To handle on-site quality issues, small matters cannot exceed the day, and major matters cannot exceed the week. The standard of service is whether the user is satisfied.
When the owner deems it necessary, the company leader shall arrive at the site in a timely manner.
service content
Record user information and suggestions in detail
Solve problems reported by users
100% return visit
Service Team
Professional engineers are responsible for answering technical questions raised by customers
Technical representatives and professional maintenance personnel visit customers regularly or irregularly
Establish customer equipment and service archives
Service Commitment
All sold equipment, one year warranty, lifetime maintenance
Provide on-site installation guidance based on customer needs to ensure correct installation of equipment
Operation training to ensure that users have qualified operators
The maintenance service personnel will respond within half an hour after receiving the user's notification
Establish equipment usage files and conduct regular return visits to customers
Service objectives
1. Provide professional services to users with professional concepts, professional technology, professional equipment, and professional processes.
2. Provide users with a "butler style" service. Users only need one phone call, and we will handle other matters.
3. Respond to technical inquiries within 10 minutes.
4. Arrive on site within 48 hours.
Service measures
1. First of all, due diligence: No accountability, first of all service.
The first question responsibility system: who accepts, who implements.
Maintenance responsibility system: whoever serves, who tracks.
2. Establish a complete "three guarantees" internal and external service system to provide lifelong maintenance.
Service Purpose
Give everything I have, do everything I can, adhere to integrity, and provide high-quality, comprehensive, and professional services to users.
Service idea
Touching customers with high-quality products and moving customers with thoughtful service
Establish a high standard, efficient, and standardized service system
Service first, achieving 100% user satisfaction
National Service Hotline：0769-3337-3888
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